Shipping policy

 

SHIPPING DESTINATIONS

Smoke & Cane currently ships to addresses within the United States only. We do not currently offer international shipping, local delivery, or in-store pickup.

PROCESSING TIMES

Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing may take longer during product launches, seasonal releases, holidays, or other high-volume periods.

DELIVERY ESTIMATES

Standard shipping generally arrives within 3–5 business days after an order has shipped. Delivery times are estimates and may vary because of carrier delays, weather, holidays, or other circumstances outside our control.

Available shipping methods and charges are displayed at checkout. When tracking is available, customers will receive tracking information after their order ships.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. Smoke & Cane is not responsible for orders delayed, lost, or returned because an incorrect or incomplete address was provided.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

DELIVERY DELAYS AND MISSING PACKAGES

If your shipment is delayed or appears to be missing, please review the tracking information and contact the shipping carrier. You may also contact us at support@smokeandcane.com, and we will assist when reasonably possible.

DAMAGED PACKAGES

If your package arrives damaged, incorrect, missing an item, or otherwise not as expected, please contact us within seven days of delivery at support@smokeandcane.com.

Include your order number and, when applicable, clear photographs of the product, packaging, and shipping label. Please retain the affected product and packaging until we have reviewed your request. Additional information is available in our Refund Policy.